These terms explain use of amorimfineviolins.com and the framework for our individually agreed instrument sales and services. The website presents instruments and enables inquiries. It does not operate a shopping cart or automated checkout. Sending an inquiry does not place an order. The transaction documents identify the seller, the instrument or service and the agreed commercial conditions.
AMORIM FINE VIOLINS CREMONA S.R.L., VAT ID IT01676710195, has its registered office at Piazza Marconi 8, 26100 Cremona CR, Italy. Cremona Companies Register number: 01676710195; REA number: 192776; share capital: EUR 50,000, fully paid. Telephone: +39 345 0520898. Email: info@amorimfineviolins.com or luan@amorimfineviolins.com. The atelier is publicly listed at Piazza Marconi 7b; the address for physical deliveries is confirmed when transport is arranged.
A consumer is a natural person acting for purposes outside their trade, business, craft or profession. Consumer status depends on the actual transaction; an individual collector or purchaser is not automatically a business customer. A company or institution will normally transact as a business customer.
Specific terms supplied and validly agreed for a transaction form part of that contract. They take priority on transaction-specific matters only to the extent permitted by mandatory law. These website terms do not retrospectively change a signed agreement or remove a consumer’s statutory rights. Merely browsing the website does not amount to acceptance of a sale, arbitration agreement or waiver of rights.
Listings, photographs, sound recordings and descriptions help you assess instruments and request further information. Condition, provenance, maker attribution, availability, price and included documentation must be confirmed for the particular transaction. We correct material errors when identified and do not unilaterally change agreed contract terms. Audio and visual presentations cannot fully reproduce an instrument’s physical condition or acoustic qualities.
Where a price is not published, please request a quotation. We will provide the actual price and relevant charges before you commit. No fictitious placeholder amount should be treated as a purchase price or valuation. A market opinion or estimated value does not promise resale proceeds or investment returns.
Sales and paid services are individually agreed, normally in a signed agreement or accepted written quotation. An inquiry, visit request or request for a trial does not itself conclude a purchase. The agreement identifies the parties, instrument or work, price, taxes, payment arrangements, delivery and any applicable trial, return or cancellation terms. For telephone consumer contracts, the required written offer and acceptance are obtained.
Where Amorim sells in its own name, Amorim is the seller even if the instrument belongs to a consignor. Where a disclosed owner contracts directly as seller, we identify that owner and explain Amorim’s role before you agree. We also clarify whether that seller acts as a trader or a private individual and the resulting legal position. A consignment arrangement alone does not remove consumer protection or Amorim’s own responsibilities.
For a distance or off-premises consumer transaction, we provide the required information and contract confirmation on a durable medium, such as an email with the applicable documents attached. A contract can be a distance contract when concluded entirely remotely as part of an organised distance-sales process, even if the price is negotiated and documents are signed. The absence of checkout does not decide this question.
The quotation or agreement specifies the total price, applicable VAT, transport charges and any other agreed costs. Consumer prices include applicable taxes and unavoidable charges known to us; where a charge cannot reasonably be calculated in advance, we explain how it will be determined. Payment may be arranged by bank transfer or a SumUp payment link. Any deposit, instalments and payment deadline must be set out before acceptance.
Payment details are supplied through the agreed channel. Contact us using a known contact method to verify unexpected changes to bank details. We do not require customers to submit full card information through website inquiry forms.
An atelier trial or a two-week trial before purchase is governed by the specific arrangements agreed in advance. A subsequent purchase starts a separate 30-day voluntary post-purchase return period from delivery under the agreed offer, even where the buyer first had a trial. A home-trial agreement must identify the instrument, its condition, duration, authorised use, insurance, transport, any deposit and return arrangements. Failure to return an instrument on time does not automatically create a purchase under these website terms; any further rights depend on the specific agreement and applicable law.
Handle an instrument with appropriate care. Do not carry out repairs, alterations, destructive testing or onward lending without prior agreement. Report loss or damage promptly. These duties do not remove the handling rights that apply to a statutory consumer withdrawal or the remedies available for a lack of conformity.
The agreement identifies collection or delivery arrangements, the destination, the expected timing and transport costs. Amorim arranges the Italian export documentation within its responsibility, including any required cultural-property export licence and applicable CITES documentation. The buyer is responsible for destination-country import permits, customs duties and import taxes, unless the agreement states otherwise. Each party must provide information and assistance reasonably needed for lawful shipment.
We do not dispatch where the required documentation is missing or the movement would be unlawful. Permit processing can affect timing. The agreement must address any essential deadline and what happens if the relevant permission is refused or materially delayed. Applicable consumer cancellation and refund rights remain available; permit delays do not create an unlimited right to retain payment.
For a consumer sale, risk normally passes when the consumer or a nominated person other than the carrier obtains physical possession. The statutory exception for a carrier independently commissioned by the consumer applies where its conditions are met. Business-customer delivery and risk terms are stated in the contract. Insurance arrangements do not displace mandatory seller responsibilities.
If you are a consumer entering a qualifying distance or off-premises contract, you normally have 14 days to withdraw without giving a reason. For sales, the period runs from physical receipt by you or your nominated recipient other than the carrier; the rules for separately delivered goods apply where relevant. For services, the period normally runs from contract conclusion. Longer statutory periods apply where required, including the Italian rules for certain unsolicited home visits or organised excursions. Failure to provide required withdrawal information may extend the period.
To withdraw, send an unequivocal statement to AMORIM FINE VIOLINS CREMONA S.R.L., Piazza Marconi 8, 26100 Cremona CR, Italy, or luan@amorimfineviolins.com before the applicable period expires. You may use the form at the end of these terms, but it is not compulsory. We will acknowledge receipt. You do not need our prior approval to exercise the statutory right.
Send the goods back without undue delay and within 14 days after communicating withdrawal, unless we arrange collection. Contact us promptly for the delivery address and appropriate insured transport. Use protective packaging suitable for a valuable instrument. Lack of original packaging, use of a different carrier or damage does not automatically extinguish the statutory right. You may be liable only for a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, subject to the statutory conditions.
You bear only the direct return cost where we informed you of that obligation before the contract and have not agreed to bear it. Where goods cannot normally be returned by post, we provide the required cost information in advance. For a statutory withdrawal, no fixed EUR 50 charge is imposed simply for exercising the right. You owe only the direct cost of returning goods where the law permits it and we have informed you of that obligation before contract formation. If you elect an Amorim-arranged return service, its EUR 50 transport charge applies only where it reflects an agreed direct return cost and is disclosed in advance; Amorim pays for the return insurance. Any other mandatory rule or more favourable agreement prevails. We bear return costs where mandatory law requires it, including the applicable remedies for non-conforming goods.
We reimburse the payments required by law, including the least expensive standard delivery charge we offered, without undue delay and within 14 days after being informed of withdrawal. We use the original payment method unless another method is expressly agreed without a fee to you. For goods, we may withhold reimbursement until we receive them or evidence of dispatch, whichever occurs first, unless we offered to collect them. Any premium-delivery difference is not refundable where the law permits that exclusion.
A statutory exception may apply to goods made to your specifications or clearly personalised. An antique or unique instrument, an individually negotiated price or a signature does not alone create that exception. A separate voluntary return promise may still apply to commissioned goods. We explain any actual exception before the contract.
For a paid service that you want to start during the withdrawal period, we obtain your express early-start request and the required information and acknowledgements. If you later withdraw, a proportionate payment is due only where the legal conditions are met. The right is lost after full performance only where the required prior consent and acknowledgement were obtained. We do not treat a general acceptance of these terms as that separate request.
Where our 30-day return offer applies, you may notify us within 30 calendar days after delivery that you wish to return the instrument for a refund or discuss an exchange. The offer also applies after a two-week pre-purchase trial followed by purchase: a new 30-day period begins on delivery under the purchase. For a commissioned or otherwise specially ordered instrument, the specific written agreement identifies whether and on what terms the voluntary return offer applies. An advertised or individually agreed more favourable return promise is honoured.
The standard arrangement is that the instrument is sent back within 14 days after the return notification; Amorim arranges and pays for return insurance, and the buyer pays the EUR 50 return-transport charge for a voluntary return where disclosed and agreed. A separate pre-purchase trial return may carry the same EUR 50 charge only if agreed in its trial terms before delivery. These rules do not govern a return required by a lack of conformity. Return the instrument with its certificate, dossier and supplied accessories in the same condition, allowing for the careful trial permitted by the offer. Any exchange and additional delivery cost must be agreed before it is incurred. For a voluntary refund, we reimburse within 14 days after receipt and checking the returned instrument, using the original payment method unless otherwise agreed.
These additional terms do not restrict statutory withdrawal or conformity rights. Where those rights apply, their rules on timing, handling, refunds and return costs prevail over less favourable voluntary conditions. For an in-person purchase there is normally no statutory change-of-mind right, but any advertised or agreed voluntary promise continues to apply.
Exchange and repurchase promise: the Amorim Lab dossier promises repurchase at the original purchase price when a purchaser exchanges the instrument for another instrument of greater value, provided the instrument is in the same condition as when purchased. The promise states no time limit. Contact us for an individual condition assessment and a written exchange quotation. This promise is additional to the 30-day return offer and statutory rights; any further conditions must be agreed without retrospectively narrowing an existing promise.
Consumer purchases from Amorim benefit from the mandatory legal guarantee of conformity. Under the ordinary Italian rules, the seller is responsible for covered lack of conformity becoming apparent within two years after delivery. Used goods are not automatically excluded; any permitted shorter period must be validly and specifically agreed and cannot be less than one year. These terms do not impose such a reduction.
Available remedies include repair or replacement where the legal conditions permit, and a price reduction or contract termination where the statutory requirements are met. The characteristics and condition of an antique or used instrument are assessed in light of the agreed description and applicable law. A specific departure from required characteristics must be properly disclosed and separately accepted where the law requires; general “as is” language is not a substitute.
Any additional commercial guarantee, including an advertised one-year workmanship or restoration guarantee, supplements these legal rights. Its scope, guarantor, procedure and duration must be supplied in the relevant guarantee statement. A commercial guarantee or insurance exclusion does not reduce mandatory rights against the seller.
Consignment begins under a separate agreement identifying the owner, instrument, authority to market and sell, pricing, fees, insurance, payment and return arrangements. Ownership and the seller’s identity are determined by that agreement and the sale structure. Marketing or valuation work does not guarantee a sale or a particular price.
Storage-only arrangements require separate terms covering custody, access, collection and insurance. Amorim’s ordinary consignment or transit cover must not be assumed to cover storage-only instruments. For temporary storage or custody, Amorim does not provide insurance and the owner is responsible for arranging it; this is stated in the custody document. Instruments received for expertise and on consignment are insured by Amorim under their respective documents. Instruments sent for trial and purchased instruments returned by customers are also covered under the arrangement confirmed by Amorim. Each specific agreement must state cover, exclusions and transport responsibility clearly; a general statement of insurance does not guarantee payment for every cause of loss. A statement that storage is at the owner’s risk does not exclude responsibility that the law does not permit Amorim to exclude. Collection may require identity checks and written authority for a person collecting on the owner’s behalf.
Repairs, setup, restoration, appraisals and laboratory analysis follow an agreed scope and quotation. Additional work or material changes require approval before proceeding, except where a legally justified emergency calls for proportionate protective action. The relevant agreement covers inspection, authorised testing, fees, completion and any limitations of the examination.
An appraisal or certificate records the stated professional opinion based on the examination, methods and information available at its date. It must identify its actual scope and limitations. It does not promise future market value or investment performance. Amorim remains responsible for the professional care and other obligations required by the agreement and law; a disclaimer cannot neutralise an express authenticity promise made as part of a sale.
A later purchaser or other third party who wishes to rely on a certificate should contact us to verify the document, its connection to the instrument and its current relevance. Conditions on additional reliance must be addressed in the relevant document and cannot remove mandatory rights or otherwise applicable liability.
Website text, original photographs, recordings, analyses, certificates and dossiers are protected by applicable intellectual-property rights. You may view material and retain copies supplied for your own transaction. A lawful holder may show the relevant instrument documentation to prospective purchasers and professional advisers for that instrument, subject to third-party rights and protection of personal data. Material must not be altered or presented misleadingly. Further commercial reproduction requires permission unless the law permits it.
Do not misuse the website, interfere with its security or submit unlawful material. We may take proportionate steps to protect the site. Temporary unavailability does not alter existing contractual obligations.
Events described here are free of charge. Any registration, capacity, access or scheduling arrangements are explained for the particular event. We notify registered attendees of material changes where practicable. Attendance does not give blanket permission for promotional photographs or add you to a newsletter. The Privacy Notice and any event-specific notice explain personal-data processing.
Responsibility is determined by the applicable contract and law. Nothing in these terms excludes fraud, intentional misconduct, gross negligence, liability for death or personal injury where it cannot be excluded, or mandatory consumer rights. We do not impose a general exclusion of all liability for our statements, services or custody of instruments.
Please send complaints to luan@amorimfineviolins.com with enough information to identify the transaction and concern. This does not restrict your right to contact an authority, an available dispute-resolution body or a court.
Italian law applies, subject to mandatory rules. Where consumer-protection rules of your habitual residence apply under the relevant conflict-of-laws rules, this choice does not deprive you of that protection. Competent courts are determined by applicable law, including mandatory consumer-jurisdiction rules. These website terms do not impose compulsory arbitration or an exclusive Cremona forum on consumers.
The terms supplied and agreed when a transaction is concluded apply to that transaction. A later website update does not retrospectively replace them. If a provision is invalid, the remaining terms apply to the extent permitted by law; no invalid term is replaced by one that defeats mandatory consumer protection.
Use this form only if you wish to withdraw from a contract. Any other unequivocal withdrawal statement is also accepted.
To: AMORIM FINE VIOLINS CREMONA S.R.L., Piazza Marconi 8, 26100 Cremona CR, Italy; luan@amorimfineviolins.com
I/We give notice that I/we withdraw from my/our contract for the following goods or services: ______________________________
Instrument or service / contract reference: ______________________________
Ordered on / received on: ______________________________
Consumer name(s): ______________________________
Consumer address: ______________________________
Date: ______________________________
Signature (only if sent on paper): ______________________________
